Resident

Terms of Service

General Terms and Conditions

1. Definitions

In this Agreement, the following terms and expressions shall, unless repugnant or contrary to the context, have the meanings assigned herein:

  • “Agreement” refers to this Services Agreement and the terms and conditions as set out herein together with all annexure and schedules, exhibits, the Customer Application Form, and further includes any amendments, additions, modifications as mutually agreed in writing between the Parties from time to time.
  • “Confidential Information” includes all confidential, proprietary or sensitive information, whether tangible or intangible, oral or written belonging to either Party. It also includes any information relating to and or including released or unreleased software or hardware products, the marketing or promotion of products, business plans, practices or policies, and information received from either Party, including trade secrets, source codes, object codes, patents, inventions, firmware, designs, formulas, specifications, financial information and projections, numbers, lists of suppliers and potential suppliers, lists of customers and potential customers, equipment lists, employee lists, management methods, know-how, working methods, manufacturing techniques, operating techniques, and all manuals, documents, reports, spread sheets, files, market information, computer disks and tapes (whether machine or user readable) and other written or electronic information pertaining thereto.
  • “Applicable Law” means any law applicable in a particular context and includes both Central and State legislation as may be amended or repealed from time to time, judicial and quasi-judicial rulings and delegated legislation such as regulations, rules, guidelines and notifications as may be issued by the Governmental Authorities from time to time.
  • “Charges” refers to the amount be paid by Customer in consideration of Services, it includes only the base fee for Service and excludes third party costs and expenses.
  • “Effective Date” means the date when the last signing Party executes the Agreement.
  • “Intellectual Property” refers to all present and future worldwide patents, trademarks, service marks, trade names, goodwill, registered designs, design rights, database rights, copyrights, inventions, rights in computer software and other forms of intellectual or industrial property and all registrations, applications, renewals, extensions, combinations, divisions, or reissues of the foregoing.
  • “Exit Payment” means the amount of which shall immediately become due and payable by the Customer in case of earlier termination of this Agreement prior to the expiry of Lock-in period.
  • “Force Majeure Event” refers to any event and effect thereof to the extent that such event is not caused by (or due to the gross negligence of), and are beyond the reasonable control of RESIDENT FINTECH including war, hostility, governmental, statutory or regulatory acts of the public enemy, quarantine restriction, or act of GOD, strikes, lock-outs, fire, explosions, sabotage, riots, civil commotion, acts of terrorism, earthquake, floods, epidemic, storm, lightning, faults or deficiencies.
  • “Parties” refers collectively to Resident Fintech and the Customer.
  • “Party” refers to each of them individually.
  • “SLA Measurement Period” refers to the periodicity on quarterly basis within which the parameters of SLA are calculated.
  • “Trouble ticket” refers to the logging in of the Customer complaint in relation to Service disruption. The reporting of the complaint shall be made to the Customer care of RESIDENT FINTECH. The details of Customer care facilities shall be intimated from time to time by RESIDENT FINTECH's tech team.

2. Applicable Law

This Agreement shall be governed by the laws of the applicable region, including any amendments or repeal as decided by Governmental Authorities from time to time.

3. Intellectual Property

All intellectual property, including but not limited to patents, trademarks, copyrights, and trade secrets, shall remain the property of the respective Party. Unauthorized use or reproduction of any intellectual property is prohibited.

4. Force Majeure

Resident Fintech shall not be liable for any delays or failure in performance due to Force Majeure events, including but not limited to natural disasters, war, strikes, or governmental regulations. These events are beyond the control of Resident Fintech.

5. Charges and Payments

The Customer shall be liable for paying the agreed-upon charges for the Services rendered. Charges exclude third-party costs, which may be added as necessary.

6. Termination and Exit Payment

In case of early termination by the Customer before the Lock-in period expires, an Exit Payment shall become due. The amount of this payment will be communicated at the time of termination.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By email: [email protected]
  • By phone number: +234 805 555 7778
  • By mail: No 38 Mike Akhigbe Way, Jabi, Abuja, Nigeria